Safeguarding Equipment with Professional Expertise, Illuminating Trust with Sincere Hearts—A Chronicle of Henan Keda Dongda’s “Service Across Ten Thousand Li” Campaign

　　To deeply implement Henan Keda Dongda’s service philosophy of “customer first” and proactively deliver efficient, professional technical services directly to the customer’s frontline, Henan Keda Dongda has established a special service team and launched the “Service Journey Across Ten Thousand Li” campaign in June. In this scorching summer season, the company’s service team, driven by their sincere commitment to “creating value for customers,” has embarked on a new journey of service across vast distances. From ecological Binzhou, known as the “Pearl of the Yellow River,” to Caofeidian in Hebei, dubbed the “Pearl of the Bohai Sea,” the company’s service team has conducted on-site surveys of all already operational equipment, using their expertise and hard work to ensure the smooth operation of these systems.

　　I. Accurately identify the issues and provide on-site solutions to address challenges.

　　The Henan Keda Dongda technical service team proactively aligns with customer needs. Addressing issues such as temperature fluctuations, energy consumption coefficients, and equipment anomalies during workshop operations, the team conducts in-depth on-site inspections together with customer experts, engaging in face-to-face consultations. Both sides hold technical discussions centered around the problems identified on-site, jointly analyzing the root causes of these issues. Relying on their solid professional expertise and extensive field experience, the Henan Keda Dongda technical service team develops practical and feasible optimization solutions for customers—from process design and mechanical structure to electrical systems and instrument control, from parameter adjustments to operational standards.

　　II. Data-driven, building a service closed loop

　　For the “difficult and complex issues” encountered during on-site production operations, Henan Keda Dongda has established a “dual-track response mechanism”: On one hand, equipment data is transmitted via the company’s remote operation and maintenance platform, where it is analyzed by a team of technical experts from the company. On the other hand, these issues are recorded in “equipment health profiles,” triggering a dedicated problem-solving process. All issues are tracked throughout the entire process via a digital system, ensuring that every issue receives a timely response and is thoroughly addressed.

　　III. Empowering with Technology, Innovating Service Models

　　High-quality service isn't about being an “emergency firefighter” responding only to crises—it’s about being a “strategic partner” that provides long-term support and assistance. This time, our service breaks away from traditional models; in addition to resolving on-site issues, we proactively deliver a triple “service package”:

　　Equipment Health Check: Utilizing advanced technologies such as infrared thermal imaging and ultrasonic detectors, we conduct comprehensive health assessments of equipment and generate detailed health reports. This shift from “passive maintenance” to “proactive prevention” helps reduce unplanned downtime and ensures continuous production for our customers.

　　Operation Skills Workshop: We provide customized training for customers’ operators through a combination of online remote instruction and in-person interactive sessions, enhancing employees’ skill levels, standardizing operational procedures, ensuring the safe and efficient operation of equipment, and helping customers resolve their challenges.

　　Energy Efficiency Optimization Solution: Leveraging big data analytics, we tailor energy-saving retrofit plans specifically for high-energy-consuming equipment and implement advanced energy consumption optimization control systems. This ensures stable equipment operation, reduces energy consumption, and boosts production output for our clients.

　　IV. Long-term Support, Together Building a Win-Win Future

　　Customer trust and reliance are the cornerstone of our company’s development. Ensuring the stable operation of equipment and enhancing production efficiency are powerful responses to our customers’ trust. During this “Service Across the Country” initiative, we engaged in in-depth discussions with customers on-site and precisely identified seven key areas for optimization—including equipment operation, temperature control, weighing systems, and program adaptation. Our company will assign dedicated personnel to follow up and address these issues promptly, ensuring that each problem is swiftly resolved one by one. We are committed to living up to every ounce of our customers’ trust.

　　This event marks the starting point for the company’s implementation of its “service-oriented” development strategy. Henan Keda Dongda will take this opportunity to build its service strengths, delivering high-quality services to every place that needs them. By leveraging technology, we’ll create an intelligent service network, enabling our customers to experience the professionalism and sincerity of Henan Keda Dongda’s services. Together with our customers, we’ll write a new chapter of innovative development and win-win cooperation!