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Service Without Borders—Chengda’s Journey Across Ten Thousand Li: The Henan Keda Dongda Service Ten-Thousand-Li Campaign Officially Launches
2025-04-27
To enhance the company's brand image, build a strong customer reputation, and strengthen after-sales service capabilities, Henan KEDANEU International Engineering Co.,Ltd. held a kickoff meeting for its "Service Without Borders—Integrity Across Ten Thousand Li" service outreach campaign on April 25. More than 50 people, including the company’s Chairman Li Ting, General Manager Ye Zhaowei, Deputy General Manager Huang Yinjun, and all members of the campaign team, attended the meeting both online and offline.
At the start of the meeting, Deputy General Manager Mr. Huang explained the background and objectives of the “Service Across Ten Thousand Miles” campaign. Guided by the service principle of “customer-centricity,” this campaign has assembled four dedicated service teams composed of key personnel from marketing, technology, after-sales, and quality departments. Following preliminary customer research and on-site assessments, these teams will, upon launch of the campaign, bring tailored solutions directly to project sites, helping customers address their on-site challenges and difficulties. The campaign will last for three months and cover all projects that are already in operation as well as those under construction. Through this initiative, the company will establish a standardized service system, enhance the service capabilities of its after-sales department, and effectively communicate and showcase Keda’s sincere and authentic service philosophy to the market, enabling our customers to experience a brand-new level of “Keda Service.”
Subsequently, General Manager Mr. Ye officially announced the launch of the “Service Across Ten Thousand Li” campaign and put forward two key requirements for each service team. First, everyone must maintain a high degree of ideological alignment—don’t treat this initiative merely as a task. The company’s original intention behind launching this campaign is rooted in our customers’ trust; therefore, we must repay each and every customer who has placed their trust and support in us with gratitude and heartfelt appreciation. Second, in terms of execution, we must demonstrate sufficient vigor and determination. Everyone should genuinely and thoroughly go to the field, carefully assess the situation on the ground, listen attentively to every single voice from our customers, and gather information about the actual operating conditions of the equipment through multiple channels. This way, our customers will truly feel our sincerity and sense that Keda is genuinely committed to helping them.
At the conclusion of the meeting, Chairman Li shared with everyone some earlier service cases from Keda Manufacturing. As a manufacturer of mechanical equipment, Keda has recognized since its establishment in 1992 that service is of paramount importance to the company and has always attached great significance to it. Often, Keda proactively carries out all necessary preparatory work even before customers have had time to think about it—this is precisely one of the key factors behind Keda Manufacturing’s continuous growth and development. I hope everyone will take this initiative seriously, execute it thoroughly, and cultivate a company-wide service mindset. The fiercer the market competition becomes, the more crucial it is for us to excel in service and create value for our customers. When everyone truly dedicates themselves wholeheartedly to this task, the endeavor itself will gain profound meaning.
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